Help center
Frequently asked questions
Answers about sizing, shipping, returns and our newly made, vintage-inspired clothing. Can't find what you need? Email us — a real person replies within one business day.
Products
Are your clothes vintage or secondhand?
No. Everything we sell is newly made and inspired by vintage styles. We do not sell pre-owned, consigned or thrifted items.
Sizing
What sizes do you carry?
Most pieces come in S, M, L and XL, roughly US sizes 4 to 16. Each product page shows a size guide with body measurements.
Do retro styles fit differently?
Some retro cuts sit higher at the waist. Compare your waist and hip measurements with the size guide, and size up if you are between sizes in fitted pieces.
Orders
Can I change or cancel my order?
Email us within 12 hours of ordering and we will do our best. Once an order has been packed it can no longer be changed.
Shipping
How much is shipping?
Shipping is free on every U.S. order, with no minimum. We do not ship internationally at this time.
How long does delivery take?
Orders are packed in 1–3 business days and delivered in 5–10 business days. You get a tracking link by email as soon as your order ships.
Returns
What is your return policy?
Unworn, unwashed items with the original tags attached can be returned within 30 days of delivery for a refund or exchange.
What if my order arrives damaged or wrong?
Email us within 48 hours with a photo and your order number — we will send a replacement or a full refund at no cost to you.
Care
How do I care for knits and corduroy?
Hand wash knits in cool water and dry flat; wash corduroy and denim cold, inside out, and hang to dry.
Will the colors look exactly like the photos?
We show the original product photos. Screens differ, so shades may look slightly different in person.
Still have a question? Email support@thestrousesshop.com — a real person replies within 1 business day. Or use our contact form.